ACRYLICO WARRANTY INFORMATION
WARRANTY
AcryliCo will guarantee its transparencies for a period of three years. This warranty does NOT cover:
- Damages resulting for misuse, negligence, accident, alterations and errors of seamanship.
- Damages that occurred in production line such as deep scratches from tools, overspray or faulty installation.
- Damages resulting from the use of unapproved chemicals while cleaning, resulting in crazing of the surface. Similarly, the use of adhesives while making and fitting weather covers.
- Damages occurring during freight transit / transportation unless the damage is traceable to faulty packaging by AcryliCo.
CLAIM POLICY
AcryliCo follows major manufacturer’s claim system.
Upon receipt of the claim, AcryliCo initiates our QC4 Corrective / Preventive Action Request. This will serve as a Return to Vendor authorization, along with our UPS or freight instructions. At the same time, AcryliCo will issue a credit for the total amount of the damaged item/s. The credit can be issued on account or as a Check.
RESOLUTION
Upon examination of the claim, AcryliCo can:
- Accept the claim whereupon the customer must reorder the item since it has been credited.
- Disallow the claim whereupon the customer must reimburse the item at invoice price, or,
- Repair the item whereupon AcryliCo shall re-invoice the item. In all cases AcryliCo shall carry the cost of freight.
